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The Rules That Govern Your Account with ibc003

Everything that shapes how your account works — from how we handle your data to the conditions that apply when you access the platform — is set out clearly here.

Account TermsPrivacy & Data PolicyCookie PolicyEligibility ConditionsContact & Rights Requests
ibc003 The Rules That Govern Your Account with ibc003
POLICY CONTACT PATHS

How to Reach Us About Legal or Policy Matters

If you have a question about these terms, want to submit a formal request about your account data, or need to raise a policy concern, our support team handles it through the channels below. Queries about account terms are treated separately from general account help and are reviewed by the relevant team.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Available for account-level and policy-related queries; response times vary based on queue volume.

Email Support

Send a written query to our support address for formal policy or data-access requests. Written requests are acknowledged and processed with a reference number.

Account Help Centre

Access the Help Centre from within your account to find policy documents, submit a data request form, or review the current version of our terms.

ACCOUNT SECURITY STANDARDS

How ibc003 Handles Data, Cookies and Account Security

We handle your account data with a clear set of practices that reflect what you are entitled to know. Below is how we approach the four areas that matter most when it comes to your information and account security.

Data Handling

We collect only what is needed to operate your account — verification details, transaction records, and contact information. We do not sell your data to third parties, and retention periods are defined by our policy.

Cookie Policy

We use cookies to keep your session active, remember your account preferences, and analyse platform performance. You can manage cookie settings through your browser — clearing them logs you out of your current session.

Account Security

Your account is protected by SSL encryption on all pages. Login requires your registered credentials plus an OTP sent to your verified contact, which must be confirmed before access is granted.

Rights & Data Requests

You have the right to request access to the data we hold on your account, ask for corrections, or request deletion where our policy and applicable law allow. Submit these through the Help Centre or via email.

What You Need to Know About Your Rights and Our Policies

These are the questions we receive most often about how our terms work, what rights you hold over your data, and what to do if something needs to change on your account.

These terms apply to anyone who creates and uses an account on ibc003 where access is permitted under local law. Eligibility is determined by applicable legislation in your region.

Yes. Submit a written data-access request through the Help Centre or via our support email. You will receive a reference number and a response within the timeframe stated in our policy.

Every transaction processed through Touch 'n Go eWallet, Boost, or GrabPay is logged against your account with a timestamp and reference. These records are used if a transaction dispute needs to be reviewed.

We communicate updates through the platform. Continuing to use your account after an update takes effect means you accept the revised terms. We recommend reviewing this page periodically.

Contact us through live chat or email with your account details and the specific correction or deletion you are requesting. We will confirm what is possible under our retention policy and applicable law.

Session cookies are necessary for your account to function correctly. Analytical cookies can be adjusted through your browser settings, but disabling essential cookies will end your active session.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.