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How ibc003 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your experience running — account details, payment records from Touch 'n Go eWallet, Boost or GrabPay, and device activity.

Account data protectionLocal e-wallet privacyYour rights, clearly statedData retention policyContact us to update or delete
ibc003 How ibc003 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices are built around four areas: how we secure what you share, how cookies work on this site, how long we hold your records, and what you can ask us to do with them. Each area below reflects what actually happens when you interact with ibc003 — not a generic privacy template.

Account Security

Your account is protected by session tokens and OTP verification for sensitive actions. We log access attempts and flag any login from an unfamiliar device for your review.

Cookie Use

We use functional cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can adjust cookie preferences in your browser settings at any time.

Retention and Deletion

Account data is held while your account is active. Once you close your account, personal data is deleted or anonymised within the period required by applicable Malaysian regulations.

Your Rights

You can request access to your data, ask us to correct inaccuracies, or ask for deletion. Submit requests via live chat or email — we handle each one individually, not through an automated queue.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, there are three direct ways to get in touch. We treat privacy requests as a priority and aim to acknowledge your message promptly — providing the right account details when you write in will speed up the process considerably.

Team online

Live Chat

Open the chat window from any page on ibc003. Identify yourself as submitting a privacy request and our team will route it to the right person.

Email Support

Write to our support address with your registered account email in the subject line. Include what you are requesting — access, correction or removal — and we will confirm receipt.

Account Settings

Some updates — like changing your contact number or linked e-wallet — can be made directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at ibc003

These are the questions we actually receive about how personal data is handled — covering payment data, account records, cookies, and how to make a formal request. If your question is not here, live chat is the quickest route to a direct answer.

No. When you pay via Touch 'n Go eWallet or Boost, only the transaction reference and amount reach us. Your wallet credentials and PIN stay entirely within those platforms.

Access to your personal data is restricted to team members who need it to operate your account — support staff handling a query, the payments team processing a withdrawal, and our security monitoring system.

Send a request via live chat or email with your registered account email. We will verify your identity and send a summary of the data we hold within a reasonable timeframe.

Yes. Once your account is closed, submit a deletion request and we will remove or anonymise your personal data, except where Malaysian regulations require us to retain specific transaction records.

We use session cookies for login continuity and analytics cookies for performance monitoring. Non-essential cookies can be switched off in your browser settings — some features may behave differently without them.

Game studios receive only what is needed to load your session — a player token, not your name or payment details. They do not receive your e-wallet account numbers or contact information.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.