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Terms Conditions That Govern Your ibc003 Account

These terms set out what you agree to when you open and use your ibc003 account — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, to how your account is maintained and closed.

Account eligibility rulesPayment & wallet termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction

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What These Terms Cover and How They Apply

ibc003 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with ibc003, you confirm that you have read and accepted these terms in full. Access to our platform, including all game categories and payment features, is available only where local law in Malaysia permits — we do not extend services to regions

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where access is restricted. Your account is personal and non-transferable; sharing login credentials or operating multiple accounts is a breach of these terms and may result in your account being suspended pending review. Deposits you make via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX
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are subject to the transaction limits and verification steps described in the payment section of your account settings. We reserve the right to request identity documents before processing any withdrawal — this is a standard account security check, not a penalty. Any promotional credit applied to
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your account carries its own conditions, which are published alongside the offer on the promo board; those conditions form part of these terms by reference. We update these terms when our services or applicable requirements change. Continued use of your account after an update is published
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constitutes acceptance of the revised terms. Players in Kuala Lumpur and other supported Malaysian regions are subject to the same terms without regional variation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how they have been applied to your account, our support team is available through the channels below. We aim to respond to terms-related queries through live chat during our staffed hours, with written queries via email handled within one working day. Account-specific disputes require verification of your identity before we can discuss account details.

Team online

Live Chat

Access live chat directly from your account dashboard for real-time answers on terms clauses, account restrictions, or wallet payment queries.

Email Support

Send written queries about specific terms clauses or account decisions to our support email. Responses are handled within one working day during active periods.

Account Help Centre

Check the Help Centre inside your account for a summary of key terms, common account actions, and how to request a formal review of a decision.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We apply consistent account security practices to keep your data and wallet activity protected. If you believe these terms have been applied incorrectly to your account, you have the right to request a formal review. Here is how we manage the key areas these terms touch.

Data Handling

Your personal data is collected only for account operation and verification purposes. We do not share it with third parties outside of payment processing and identity checks required under these terms.

Account Security

Login sessions are protected with OTP verification sent to your registered number. Any suspicious activity — including login from an unrecognised device — triggers an account hold pending your confirmation.

Retention & Closure

Account records are retained for the period required by our operational policy. If you request account closure, outstanding wallet balances must be withdrawn before the closure is finalised.

Requesting Changes

To update registered details — such as your mobile number linked to Touch 'n Go eWallet or Boost withdrawals — contact support via live chat with your identity document ready for verification.

Common Questions About Our Terms & Conditions

These are the questions we receive most often about how these terms work in practice. If your question is not covered here, live chat or email support can walk you through the specific clause that applies to your situation.

We publish an update notice on the platform when these terms change. Continuing to use your account after the notice is posted means you accept the revised terms. We recommend checking this page periodically.

No. These terms allow one account per person. Duplicate accounts may be merged or closed, and any balance in a duplicate account may be forfeited pending a review of the circumstances.

If your account is suspended under these terms, your balance is held while the review is active. Once resolved, legitimate balances are returned to your verified withdrawal method — Touch 'n Go eWallet, Boost, or GrabPay.

Yes. Any promotional credit carries its own turnover or use conditions, published on the promo board at the time the offer is active. Those conditions are part of these terms and apply alongside them.

Contact our support team via email with your account details and a description of the decision you want reviewed. We will acknowledge your request and outline the review timeline in our response.

Access is governed by local law and is available only in regions where local law permits. These terms apply uniformly across supported areas; no regional variation changes your core account rights or obligations.

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